Coproduction and Co-design

Have you asked a patient or care partner to tell their story about a healthcare event? Do you use patient and care partner stories to drive quality improvement, inform researchers, or develop measurement that focuses on patient outcomes? Have you ever asked a patient or caregiver to share their story because you wanted a good story to open your meeting? If people are completely honest, many would probably answer yes to the third question. After today, you will never ask for a patient story just to have a patient story.

This presentation will demonstrate how a patient’s story can change how healthcare employees or professionals do their work using co-design and coproduction. The presenter shares her story not only with the leadership, clinicians, researchers, and frontline healthcare professionals but she also shares her story with facilities, environmental services, and vendors. She does not believe in telling her story for a one-time presentation, but she is “all in.” She wants to walk the walk with healthcare employees no matter the department they work in.

During the session you will interact by sharing patient stories with purpose. This activity will lead to patient safety, better patient outcomes, research that is patient-centered, and create ways to measure real-time patient experience. The presenter will share how storytelling with the purpose will help employees not only talk the talk, but they will be able to walk the walk. She will share stories how her stories have changed the way and the reason why healthcare professionals do their work. She will discuss how jobs that are visible or invisible to the patient are the responsibility of all. She will share ideas of how to shift the responsibility for patient care to everyone which will lead to better patient outcomes. This is true storytelling with purpose, which will definitely lead to co-design and co-production.