The Michigan Center for Interprofessional Education (CIPE) analyzed enterprise data, including staff and faculty engagement and patient experience data, to explore teamwork horizontally across these datasets. Based on this approach, we ranked clinical sites in order of high and low performers. In our analysis, one clinic, referred to here as Family Medicine Clinic 1, was ranked among the top primary care clinics at Michigan Medicine and 40th overall among all 251 ambulatory care clinics. While the quantitative data reveals that we seized the opportunity to observe the clinical flow at FMC1 and better understand the data.
The CIPE Systems Transformation Committee (STC) conducted a qualitative analysis based on insights gathered during a two-hour observation of the clinic. They observed and interacted with various members of the interprofessional team, applying two frameworks: the IPE Competencies and the 5 behaviors of high-performing teams. Key findings revealed that FMC1 demonstrated multiple behaviors across all competencies (Values/Ethics, Roles/Responsibilities, Communication, Teams and Teamwork, and Intercultural Humility). Similarly, observed behaviors were consistent with all five aspects of the Five Behaviors framework (Trust, Conflict, Commitment, Accountability, and Results). A table was used to visually map observed behaviors to the two frameworks, showing how frequently a behavior aligned with competencies and/or behaviors of teams. The most commonly observed competencies were communication and teamwork, and the behavior was trust. Key drivers observed for this high-performing team included open communication, a proactive "all hands on deck" mindset, and a culture of trust and mutual support among team members. Based on the findings, it is recommended to enhance communication channels, particularly between faculty and staff, and ensure both groups are engaged in collaborative problem-solving
This talk correlates with the Nexus Summit subject, "Advancing Interprofessional Care through Practice-Education Partnerships," demonstrating how interprofessional collaboration increases the quality of care and workforce engagement. Through partnerships with the Office of Patient Experience, FMC1 engages patients and incorporates their feedback into clinic operations. It also supports the Quadruple Aims of Health by demonstrating how effective, flexible workflows created by teamwork improve health outcomes and create a supportive work environment. Additionally, the project includes student learners from the University of Michigan School of Public Health. Attendees will learn practical methods for establishing long-lasting practice-academic collaborations that maximize quality of care, value, and provider well-being.
Lightning Talk
Thursday, September 25, 2025, 2:30 pm - 3:30 pm CDT
Keywords:
interprofessional collaborationpractice-academic partnershipteam-based care